Privacy policy

Quest-eeze privacy policy

Quest-eeze values our customers above all else – so it’s essential to us that we provide the highest levels of service to you. Our privacy policy covers online shopping and mail order of all your equestrian, horse and farm supplies from Quest-eeze, and

Your privacy
Quest-eeze is committed to respecting the privacy and rights of our visitors and customers. We assure you of our utmost efforts to retain your online safety by preserving your privacy on every occasion you visit or communicate with our website. We adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
The privacy policy laid out below explains how we view, collect, use and store any personal data you provide to us or we gain from your visits.

Your security
Your security is hugely importance to Quest-eeze, and we make every effort to treat any data we collect securely and in accordance with our privacy policy. By using our website you are accepting our terms and conditions, thereby consenting to collection of your personal data.
Please bear in mind online transmission of data is never completely secure. However, we guarantee to take all reasonable methods to protect any information you send to us at your own risk.

How your data is collected
During the normal operation of our website, data may be collected and processed in order to fulfill your orders and requests. Details such as your email address, telephone number, postal address, purchase history and payment information are necessary to provide you with our products and services. By supplying this information, you consent to its usage by Quest-eeze in accordance with our privacy policy.
By filling in any online form, responding to a competition or promotion, or placing an order with us, data regarding your visit is collected and stored. Personal data may also be collected when you communicate directly with Quest-eeze staff or complete a purchase in-store.

How we use your data
Your data is required in order to fulfill your orders and requests with Quest-eeze. In some circumstances we may also need to pass on your details to an agent or third party supplier in order to provide you with the goods or services you requested, or to process our communications with you.
We may also add your details to our database of valued customers, which will enable us to provide you with relevant information about products or services that may be of interest to you. This database will be used solely by Quest-eeze, and never sold to third parties. If you would prefer not to receive this correspondence, please send an email entitled ‘No emails’ to
At times, we may also use your data to collate statistics for the purposes of monitoring website usage, which may be passed to our agents or third parties; this information will not include your personal details.
Should you wish to have your information removed from our database, please make the request on an email to; we will ensure your data is removed as soon as reasonably possible.

Our website may use cookies to gather statistical information about our users, allowing us to provide you with a better browsing experience, and enabling us to analyse data to improve our services.
Cookies are tiny text files, which are automatically transferred to your computer when you visit the site. They store information about your preferences, saving you the need to re-enter your details each time you visit the site. Cookies do not collect any personal data about you other than your settings on our site, nor do they allow us any form of access to your computer.
You may set your browser to decline cookies, but doing so may prevent you from using some parts of our website. You are also able to delete cookies from your computer at any time.
Occasionally, our advertisers may also use cookies, which are downloaded by clicking on an advertisement on our website. We have no control over these cookies.
Quest-eeze may also gather information about your computer, including its operating system, browser, IP address and domain name, along with details of how you reached our website, the time you spent browsing each page and where you went next. Again, this information does not contain personal data.

Access to your details
You may access any personal data we hold about you, according to the Data Protection Act 1998. Should you wish to view this information, please write to us at the address below, including payment of our administration fee of £10. Please include your full contact details, a short description and any particulars required for us to locate the data.

Disclosing your information
Quest-eeze does not give, sell or hire your personal details to third parties for marketing, advertising or data collection purposes. In exceptional circumstances we may be required to disclose your personal data in order to comply with a legal obligation, to prevent fraud, to enforce an agreement or to protect the rights of Quest-eeze or our customers.
We may also need to pass on your details to an agent or third-party supplier in order to provide you with the goods or services you requested, or to process our communications with you.

Third-party links
Our site may contain several third-party links with their own privacy policies, which you agree to by clicking on the links. Quest-eeze is not responsible for any third-party links, which are completely out of our control.

This privacy policy may change at any time, so please ensure you review it whenever you visit our website. If we make any significant changes to the way we handle your personal data, we will notify you of the changes in advance, and allow you the opportunity to opt out of inclusion.

Contact Quest-eeze
Your views or comments on the Quest-eeze privacy policy are welcome. Please send any queries by email to or write to us at Quest-eeze, The Control Tower, Learoyd Road, Caenby Corner Industrial Estate, Hemswell Cliff, Gainsborough, Lincolnshire DN21 5TJ.