Quest-eeze is committed to respecting the privacy and rights of our visitors and customers. We assure you of our utmost efforts to retain your online safety by preserving your privacy on every occasion you visit or communicate with our website. We adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Please bear in mind online transmission of data is never completely secure. However, we guarantee to take all reasonable methods to protect any information you send to us at your own risk.
How your data is collected
By filling in any online form, responding to a competition or promotion, or placing an order with us, data regarding your visit is collected and stored. Personal data may also be collected when you communicate directly with Quest-eeze staff or complete a purchase in-store.
How we use your data
Your data is required in order to fulfill your orders and requests with Quest-eeze. In some circumstances we may also need to pass on your details to an agent or third party supplier in order to provide you with the goods or services you requested, or to process our communications with you.
We may also add your details to our database of valued customers, which will enable us to provide you with relevant information about products or services that may be of interest to you. This database will be used solely by Quest-eeze, and never sold to third parties. If you would prefer not to receive this correspondence, please send an email entitled ‘No emails’ to firstname.lastname@example.org.
At times, we may also use your data to collate statistics for the purposes of monitoring website usage, which may be passed to our agents or third parties; this information will not include your personal details.
Should you wish to have your information removed from our database, please make the request on an email to email@example.com; we will ensure your data is removed as soon as reasonably possible.
Cookies are tiny text files, which are automatically transferred to your computer when you visit the site. They store information about your preferences, saving you the need to re-enter your details each time you visit the site. Cookies do not collect any personal data about you other than your settings on our site, nor do they allow us any form of access to your computer.
You may set your browser to decline cookies, but doing so may prevent you from using some parts of our website. You are also able to delete cookies from your computer at any time.
Quest-eeze may also gather information about your computer, including its operating system, browser, IP address and domain name, along with details of how you reached our website, the time you spent browsing each page and where you went next. Again, this information does not contain personal data.
Access to your details
You may access any personal data we hold about you, according to the Data Protection Act 1998. Should you wish to view this information, please write to us at the address below, including payment of our administration fee of £10. Please include your full contact details, a short description and any particulars required for us to locate the data.
Disclosing your information
Quest-eeze does not give, sell or hire your personal details to third parties for marketing, advertising or data collection purposes. In exceptional circumstances we may be required to disclose your personal data in order to comply with a legal obligation, to prevent fraud, to enforce an agreement or to protect the rights of Quest-eeze or our customers.
We may also need to pass on your details to an agent or third-party supplier in order to provide you with the goods or services you requested, or to process our communications with you.
Our site may contain several third-party links with their own privacy policies, which you agree to by clicking on the links. Quest-eeze is not responsible for any third-party links, which are completely out of our control.